Return & Exchange Policy

Because every item at Noona’s Kpop Goods is made to order just for you, returns and exchanges work a little differently than a big-box store. Please read the details below before placing your order.

Made-to-Order Items

All products are print-on-demand, which means:

  • Your item is created after you place your order

  • We don’t keep bulk stock on hand

  • We can’t simply “put it back on the shelf” if you change your mind

That’s why we handle returns and exchanges on a case-by-case basis and focus primarily on fixing issues with quality, printing, and incorrect items.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or not what you ordered, we’ll make it right.

Please contact us at NoonasKpopGoods@gmail.com within 7 days of delivery with:

  • Your order number

  • A brief description of the issue

  • Clear photos of the item and any damage/misprint

Once we review your message, we will usually:

  • Replace the item at no cost to you, or

  • Offer a refund or store credit, depending on the situation

We may not be able to help if:

  • The item has been heavily worn, washed incorrectly, or altered

  • It has been more than 30 days since delivery

Custom & Personalized Items

Custom and personalized items are non-returnable and non-refundable, except in cases of:

  • Printing errors

  • Damage in transit

  • Incorrect item sent

If there is a problem with a custom order, email NoonasKpopGoods@gmail.com within 7 days of delivery with photos and a description of the issue. We’ll review and work with you on a solution.

Return Shipping

If we approve a return:

  • For damaged/defective/incorrect items, we will cover or reimburse reasonable return shipping, or provide a replacement without needing the item back (depending on the situation and our print partner).

  • For any rare exception cases not caused by damage/defect (handled at our discretion), the customer may be responsible for return shipping.

Please do not send any items back without contacting us first. Unauthorized returns may not be processed.

Refunds

Once a refund is approved:

  • It will be issued to your original payment method whenever possible

  • Processing times can vary depending on your bank or card issuer (usually 5–10 business days)

Questions?

If you’re unsure about sizing, customization, or whether something is returnable, email NoonasKpopGoods@gmail.com before you order.

I’m a one-woman, small business operation, and I genuinely want you to be happy with what you receive—within the limits of a made-to-order shop.